Return Policy

Return Policy

We strive to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your purchased product, you can return it in accordance with the terms outlined below. 

Return Period:

You have 60 days from the date you receive your order to request a return.

Return Conditions:

  • The item must be returned in its original packaging, with all included accessories (including the protective cover, USB-C cable, user manual, and any additional accessories).
  • The item must be unused, free from any mechanical damage or signs of soiling.
  • Proof of purchase (e.g., receipt or order number) must be provided.

Return Process:

  1. Contact Our Support Team: Email us at [your customer support email address] or call us at [your customer support phone number] to inform us of your wish to return the item and the reason for the return.
  2. Receive Return Instructions: Our support team will provide you with detailed instructions on how and where to send the item back.
  3. Ship the Item: Carefully package the item in its original packaging and send it to the address provided. We recommend using a trackable shipping method.
  4. Await Return Processing: Once we receive the returned item, we will inspect it to ensure it meets our return conditions. This typically takes [specify processing time, e.g., 3-5 business days].
  5. Receive Refund: If the return is approved, we will refund the full purchase price to the original payment method. A refund notification will be sent to your email address.

Exceptions:

  • Items that have been damaged due to customer negligence are not eligible for return.
  • [Specify any other exceptions, if applicable].

Exchanges:

If you wish to exchange your item for a different color or model (subject to availability), please contact our support team, and we will assist you with the exchange process. Additional payment or a partial refund may be required depending on the price difference.